Frequently Asked Questions

Frequently Asked Questions

Do you ship internationally?

  • Yes we do. Please ensure that you enter your FULL address in English including zip codes, citys, states to avoid any confusion.

  • Your orders tracking number will be emailed to you, you can then check where your order is.

  • Your order will require a signature, so be aware of your local post offices/mail centres incase you aren’t in at the time of delivery.


How much is shipping?

  • Free shipping on all orders over £40

  • Shipping costs will be calculated at checkout & are stated below, we use the Royal Mail postage service and you can track your order via the tracking code on your shipping confirmation email.

    UK standard delivery (2-3 working days) £3.85

    UK next day delivery £4.85

    International tracked & signed (10-15 days) £10.10

    Europe tracked & signed (5-10 days) £8.30


When will my order arrive?

  • UK orders will arrive within 2-5 working days from your order date.

  • International orders will typically arrive within 10-15 working days from your order date.


How can I prevent my pillowcase from staining?

  • Please sleep on your pillowcase with dry curls (not infused in greases or oils) this will prevent interaction with the pillowcases dye.

  • Place your pillowcase over a dark coloured cotton pillowcase to protect your pillow.

  • If you encounter a stain wash your pillowcase straight away.


How often should I wash my satin items?

  • We recommend that you sleep on one side of your pillowcase one night and swap to the other side the next night. You can then do this for another two nights and wash.

  • Our founder owns 2 pillowcases and alternates them, only sleeping on one side of the pillowcase at a time for healthy skin and hair.


How do I wash my pillowcases and scrunchies?

  • Place in the washing machine separately, on a low heat silk wash setting and hang to air dry.

  • Alternatively you can hand wash in a sink/basin with cool water with a silk wash product or sulphate shampoo, please see a wash tutorial here.

     

What size are the pillowcases?

  • Length 63cm, Width 41cm (When stretched 68cm X 48cm)

What material are the pillowcases?

  • Charmeuse polyester satin (with a soft silky feel)


Can I return/exchange my items?

  • We currently do not offer exchanges or returns on items.

How can I contact you?