O So Curly FAQ's
Frequently Asked Questions
Do we ship internationally?
Yes we do. Please ensure that you enter your FULL address in English including zip codes, citys, states to avoid any confusion.
Your orders tracking number will be emailed to you, you can then check where your order is.
Your order will require a signature, so be aware of your local post offices/mail centres incase you aren’t in at the time of delivery.
When will my order arrive?
UK orders will arrive within 2-5 working days from your order date.
International orders will typically arrive within 10-15 working days from your order date.
Pre-orders can take up to 30 days to arrive, we will keep you in the loop with any changes.
We are working our best to find the best delivery company for our international orders so please bare with us.
How can I prevent my pillowcase from staining?
Please sleep on your pillowcase with dry curls (not infused in greases or oils) this will prevent interaction with the pillowcases dye.
Place your pillowcase over a dark coloured cotton pillowcase to protect your pillow.
If you encounter a stain wash your pillowcase straight away.
How often should I wash my satin items?
We recommend that you sleep on one side of your pillowcase one night and swap to the other side the next night. You can then do this for another two nights and wash.
Our founder owns two pillowcases and alternates them, only sleeping on one side of the pillowcase at a time for healthy skin and hair.
How do I wash my pillowcases and scrunchies?
Place in the washing machine separately, on a low heat silk wash setting and hang to air dry.
Alternatively you can hand wash in a sink/basin with cool water with a silk wash product or sulphate shampoo, please see a wash tutorial here.
What material are the pillowcases?
Can I return/exchange my items?
We currently do not offer exchanges or returns on items.
How can I contact you?
Send us an email at firstname.lastname@example.org