Frequently Asked Questions
Regarding COVID-19 - We’re Still Here To Help
Safety: We will continue to package your orders in a safe manner taking all the necessary precautions to ensure the safety of our delivery partners & our customers. Gloves will be used when packaging and handling products.
Delivery: Orders will now be delivered once a week, to keep us all safe and practice self-distancing, expect your order to take a little longer than usual. All can be tracked via the code you will receive in your shipping confirmation email.
Not in the UK? Now would be the best time to take a look at our current stockists!
Do you ship internationally?
Yes, we do. Please ensure that you enter your FULL address in English including zip codes, city's, states to avoid any confusion.
Your orders tracking number will be emailed to you, you can then check where your order is.
Your order will require a signature, so be aware of your local post offices/mail centers in case you aren’t in at the time of delivery.
How much is shipping?
Free shipping on all UK orders over £40
Shipping costs will be calculated at checkout & are stated below, we use the Royal Mail postage service and you can track your order via the tracking code on your shipping confirmation email.
UK 2nd class signed for (2-3 working days) £3.20
International tracked & signed (10-15 days) £10.00
Europe tracked & signed (5-10 days) £9.00
When will my order arrive?
UK orders will arrive within 2-5 working days from your order date.
International orders will typically arrive within 10-15 working days from your order date.
I think my mail is lost - I haven't received my delivery yet?
- We can’t be held responsible for lost mail. If you have not yet received your items we recommend you get in contact with royal mail.
- More details can be found here: https://www.royalmail.com/retail-compensation-policy-loss
How can I prevent my pillowcase from staining?
Please sleep on your pillowcase with dry curls (not infused in greases or oils) this will prevent interaction with the pillowcases dye.
Place your pillowcase over a dark coloured cotton pillowcase to protect your pillow.
If you encounter a stain wash your pillowcase straight away.
How often should I wash my satin items?
We recommend that you sleep on one side of your pillowcase one night and swap to the other side the next night. You can then do this for another two nights and wash.
Our founder owns 2 pillowcases and alternates them, only sleeping on one side of the pillowcase at a time for healthy skin and hair.
How do I wash my pillowcases and scrunchies?
Place in the washing machine separately, on a low heat silk wash setting and hang to air dry.
Alternatively, you can hand wash in a sink/basin with cool water with a silk wash product or sulphate shampoo, please see a wash tutorial here.
What size are the pillowcases?
Length 63cm, Width 41cm (When stretched 68cm X 48cm)
What material are the pillowcases?
Charmeuse polyester satin (with a soft silky feel)
Can I return/exchange my items?
We currently do not offer exchanges or returns on items unless the item arrives damaged.
How can I contact you?
Easy! Send us an email at firstname.lastname@example.org
- For wholesale enquires please contact us at email@example.com