FAQs

Frequently Asked Questions

Do you deliver internationally? 📬

Not in the UK? Now would be the best time to take a look at our current stockists!

  • We currently ship to the USA please ensure that you enter your FULL address in English including zip codes, city's, states to avoid any confusion.
  • We have had to pause shipping to the EU unfortunately due to the new VAT/Customs charges, we don't want our customers to be hit with a heavy bill, please bare with us as we find ways to navigate the new system, for now you can check out our amazing stockists based in the EU here

  • Your orders tracking number will be emailed to you, where you can track when your package left the UK and arrived in your destination.

  • Your order will require a signature, so be aware of your local post offices/depos in case you aren’t in at the time of delivery.

     

How much is shipping? 🤑

  • Free shipping on all UK orders over £50
  • Shipping costs will be calculated at checkout & are stated below, we use the Royal Mail postage service and you can track your order via the tracking code on your shipping confirmation email.
  • UK 2nd class signed for (2-4 working days) £4.00
  • International tracked & signed (10-15 days) £9-10
 

When will my order arrive? ⏰

  • We ship out orders on Tuesdays & Thursdays *During the Black Friday & Christmas period, we will be shipping out orders daily*
  • UK orders will arrive within 2-5 working days from your order date. *Please note there may be delays due to the current pandemic & Christmas rush*

  • International orders will typically arrive within 10-15 working days from your order date.

  • Please bare in mind that we are a teeny tiny small business, we aim to get your orders out in a timely manner, and want to send you your goodies as bad as you want to receive them! 😍
 

I think my mail is lost - I haven't received my delivery yet? 🕵🏼‍♀️

  • So sorry to hear this, unfortunately we cannot be held responsible for lost mail. Once it leaves the post office it is in the hands of the courier, if you have not yet received your items we recommend you contact us for further information on how to make a claim.
  • More details can be found here: https://www.royalmail.com/retail-compensation-policy-loss
 

    How can I prevent my pillowcase from staining? 🚫

    • Please sleep on your pillowcase with dry curls (not infused in greases or oils) this will prevent interaction with the pillowcases dye.
    • If you encounter a stain wash your pillowcase straight away.

       

      How often should I wash my satin items? ⏱

      • We recommend that you sleep on one side of your pillowcase one night and swap to the other side the next night. You can then do this for another two nights and wash.
      • Our founder owns 2 pillowcases and alternates them, only sleeping on one side of the pillowcase at a time for healthy skin and hair.

         

      How do I wash my pillowcases and scrunchies? 🧼

      • All satin items come with a free satin care guide!

      • Place in the washing machine separately, on a low heat silk wash setting and hang to air dry.

      • Alternatively, you can hand wash in a sink/basin with cool water with a silk wash product or sulphate shampoo, please see a wash tutorial here.

         

      What size are the pillowcases? 

      • Length 63cm, Width 41cm (When stretched 68cm X 48cm)

       

      What material are the pillowcases?

      • Italian polyester stretch satin (with a soft silky feel), sourced personally by our founder after years of testing satin, we believe we have the BEST satin fabric available on the market 😉

       

        Can I return/exchange my items? 📦

        • We offer refunds on faulty/damaged items within 30 days of purchasing. Please contact us at info@osocurly.com
        • We offer exchanges on items that are still in the original packaging and not damaged. Please email us to make an exchange.

           

        How can I contact you? 📩

        • Easy! Send us an email at info@osocurly.com
        •  For wholesale enquires please contact us at wholesale@osocurly.com